AUSTRALIAN FLY MATES

Description

Each Fly Artwork is protected by a black, timber frame, a sheet of glass (front) and a sealed back, and has a hanging chord fixed to the back.

Colours:

All Fly Artwork frames are black. The background sheet to which each real fly is affixed is PMS Warm Grey 3.

Flies:

The real flies used in all Fly Artworks are either Lucilia Sericata or Lucilia Cuprina, species which are not protected and are therefore exportable.

The flies are clinically reared and free from the harmful bacteria which can be carried by flies in the wild.

We really want our customers to be satisfied with their purchases. Refunds or exchanges are available in accordance with Australian Consumer Law:

Change of mind: We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully before completing your order.

Digital products: cannot be refunded once downloaded, except where required by law

Faulty or incorrect items: If your item arrives faulty, damaged, or materially different from its description, you are entitled to a remedy under the Australian Consumer Law. Please contact us at [email] within 30 days of delivery with your order number and photos of the issue. Depending on the nature of the fault, we will offer a refund, replacement, or repair.

How to request a refund:  Email [email] with your order number, a description of the problem, and supporting photos where relevant. We process approved refunds to your original payment method within 5-7 business days.

Return shipping: For faulty items, we cover return shipping costs. For discretionary returns, shipping costs are the customer’s responsibility.

Nothing in this policy limits your rights under the Australian Consumer Law.

We ship internationally as well as Australia-wide.

Postage will vary depending on the destination.

Within Australia we use Australia Post.